Trust and Safety Investigator

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Responsibilities:

We are looking for a thoughtful, detail-oriented Trust and Safety Investigator. In this role, you will have the opportunity to address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will learn the inner workings of Cloudflare's technology and policies while also getting to work directly with our customers and respected industry anti-abuse experts.

• As an investigator you’ll review cases of potential abuse, fraud cases, and identify abuse trends
• Advocate changes to product and engineering groups to address abuse
• Rotating weekend and off-hour coverage responsibilities

Requirements:

• You have 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider
• Demonstrate working knowledge of DNS and how the Internet works
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
• You have excellent written and verbal communication skills
• You have a strong anti-abuse and/or support escalation background
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

Bonus Points:

• Botnet or malware analysis experience
• CMS (Content Management System) vulnerability knowledge
• Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues.
• Experience in compliance, sanctions, and similar regulatory regimes

What Makes Cloudflare Special?