User Researcher – Content Platform

The Content Platform organization is a central enabler for the Spotify business, delivering a complete, available and enriched catalog of music, podcasts, videos and more. We discover and organize structured information about the world of audio by collecting, consuming and curating data. We are looking for the first user researcher in Content Platform to show what qualitative insights can do! We’re kicking off foundational research into the users of our content platform—from record labels to internal employees. Content Platform products and research alike touch listeners, recording artists, songwriters, podcast creators, record label employees, music publishers, and internal employees.  As part of our team you will study user behaviour, strategic initiatives, product features, and more bringing data and insights into every decision we make. Your work will impact how we think about our users, our ability to identify and satisfy their needs, and create compelling customer support offerings and experiences informed by those needs. This is a highly impactful role where you and the rest of the team will be able to directly impact how millions of Spotify users are supported around the world. What you’ll do

• Define, plan, and conduct user research throughout the product development cycle
• Deliver compelling and directional insights to product, design, and business teams
• Facilitate evidence-based product and design decisions
• Develop and innovate on our mixed-methods user research practice
• Contribute actively to company-wide research practice and community
• Work from our London or Stockholm office and be willing to travel internationally

Who you are

• You have hands on experience in a research role at a consumer-focused company
• You have a degree in HCI, Psychology, Human Computer Interaction, Social Science, or a related field
• You have broad experience of qualitative research methods
• You are comfortable planning, scoping, conducting, analysing and communicating research
• You are familiar with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesise quantitative data with qualitative user research
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• You are a dedicated advocate of a user-centred approach to product development
• You enjoy collaborative work in a dynamic, data-driven, creative environment.

Salary: Competitive Location: London Closing: 29/02/2020 You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 258 million users.