VoIP and Network Support Engineer

Voxbone is looking for a VoIP and Network Support Engineer to join its NOC (NetworkOperating Center) based in Brussels, Belgium.

Key responsibilities

Customers and prospect support via ticketing

• Troubleshoot VoIP and network issues
• Solve the issue or escalate it further to carriers or to 2nd Level VoIP & Network Support Engineer
• Communicate progress to the customer via the ticketing system 
• Ensure high rate of customer satisfaction

Monitoring

• Make use of different monitoring and alerting tools
• Troubleshoot the issue when detected and send to ticketing process
• Proactively inform customers of detected issues

Projects & documentation

• Go through testing cycle of new technologies
• Enhance the technical documentation
• Test compliance of new carriers or partners before closing of agreement

Profile

• Bachelor degree or equivalent through experience
• Previous technical support experience is an asset
• Proved knowledge of SIP and TCP/IP
• Basic understanding of Linux systems, Java applications or open-source VoIPapplications and SS7 network appreciated
• Capacity to provide professional feedback to customers in any circumstances
• Ability to think strategically and evaluate options in the short, medium and long term
• Excellent organisation skills to manage several work streams simultaneously
• Hands on and service minded
• Eager to learn, eye for details and stress-resistant
• Excellent English level, spoken and written combined with stunning communication skills
• Experience of working within and ITIL framework appreciated
• Willing to work on shifts (weekends & Bank Holidays)
• Identifies strongly with Voxbone’s culture and values; commitment to Success, Integrity and Inspiration

Please send us a cover letter and your resume. A valid work permit for Belgium is needed. No relocation.