Talkdesk

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https://www.startus.cc/company/talkdesk

535 Mission Street, 12th Floor

San Francisco, CA 94105

United States

Website

https://www.facebook.com/pages/Talkdesk/242599085821571?fref=ts

https://twitter.com/talkdesk

General information:

Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time.

Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.

With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

Company information:

Company type:

Company

Industry:

IT - Software Development, IT - Telecommunication

Products and Services:

Call Center Software

Product category:

IT-Telecommunications

Enterprise Level Call Center Functionality

Our enterprise level call control functionality will allow your agents to have more professional interactions. Agents can make and accept calls directly from the browser, landline or IP phone.

Advanced call controls: features like hold, call transfers, call conferencing and call monitoring presented in an intuitive interface, your agents can benefit from enterprise level functionality without the hassles of lengthy training regimens.
Route calls to the best available agent: our skills based routing algorithms redirect the call to the agent with the skills or specialized knowledge to effectively address the customer’s needs. Intelligent and flexible routing technology ensures that your agents are more effective and productive by leaving more flexible agents available for other calls.
call center solution
Know the Entire History of the Caller

Talkdesk shows a complete view of the customer by pulling relevant information from the systems you use, social and business networking sites.

Information about the customer and prospect data including buying history, support tickets and all previous interactions with your company is presented in an intuitive interface.

Real-time information about the caller: your agents will never go into a call blind as they get information about the caller, even before answering the phone.
Review previous interactions: all previous calls, recordings, notes, cases and tickets are available as the phone rings so agents are well-informed before they answer the call.
identify caller
Your Customers Will Never Have to Repeat Information

Agents will shorten call times and provide a more pleasant customer experience by eliminating the repetition of information between subsequent contacts and transferred calls.

Transfer calls between agents: seamlessly transfer calls to anyone in your company and the caller’s information will automatically be updated in the CRM and helpdesk so the next agent is informed.
Add notes and collaborate easily: agents can add and edit notes directly from the interface allowing for easy collaboration between agents and departments. Information is automatically synchronized with your systems ensuring that all agents are accessing accurate data.