Customer Support Advisor

Settled was founded on the belief there needs to be progressive change in the real estate sector. We’re on a mission to put a smile on the faces of everyone buying or selling a home. As well as being led by former Google execs, we've received backing from Silicon Valley VC, 500.co and Sir John Hegarty’s ‘The Garage Soho’.

People are at the heart of everything we do and we're building a team of smart, creative thinkers who are passionate about collaborating and making a difference.

We’re at a fantastic growth juncture and are now looking for a new member to expand our Customer Experience team. The role would be 5 days per week but please note this includes Saturdays and may in the future include Sundays and evenings as we expand the team.

The Role:

We’re all about finding the right person who shares Settled’s vision for what’s possible in this industry. The most important attributes for us are ambition, optimism, energy, and tenacity.

For this specific role, these are some of the characteristics we’re looking for:
The desire to learn rapidly
A natural passion for supporting customers and always delivering excellence
Self-starter attitude with the initiative and motivation to get things done
Team-oriented, collaborative approach but a willingness and ability to take overall responsibility for deliverables
Excellent written and verbal communication skills
Ability to build instinctive rapport with customers, whilst conveying the company’s brand and tone of voice

Key Responsibilities:

Handling incoming and outgoing calls and emails to customers at different parts of the home buying journey
Helping to remove the stress and friction that customers often experience when making one of the most important purchases of their life
Delighting the customer and striving to exceed their expectations (yes, you’ve heard from 100’s of companies who claim the same but we’re OBSESSED with this)
Always thinking about how you can improve the things you and your team does, drive change and motivate others around you

Ideal Experience:

This role is there for the right person to shape – we’d like you to be degree educated as a minimum and the position would suit a recent graduate looking to accelerate their career in a start-up, or someone looking for a new challenge ideally with an interest in Proptech! 

Working With Settled:

A connected team compelled to make a difference
A strong focus on customers and team culture
Currently located in a startup accelerator in Hoxton, 2 mins from Hoxton and 5-10mins from Shoreditch and Old Street stations